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Terms of Service

Effective date: November 12, 2026 · Last updated: November 12, 2026

These Terms of Service ("Terms") govern your use of the website wprime.studio (the "Website") and of WPrime Connect, our application that lets businesses connect their social media and other online accounts to us (the "App"). The App is described at wprime.studio/apps/connect/ and is opened through a personal link we send to each Client (connect.wprime.studio/c/...). The Website and the App together are the "Services". The Services are provided by WPrime Web Solutions LLC, an Illinois limited liability company operating under the brand name WPrime Agency ("WPrime", "we", "us", "our").

By connecting an account through the App or otherwise using the Services, you agree to these Terms. If you use the App on behalf of a business, you agree to them on behalf of that business, and "you" means both you and that business. If you do not agree, do not use the Services.

1. Who the App is for

The App is a business tool. It is intended for businesses that have engaged WPrime to provide marketing, social media, advertising or analytics services ("Clients"), and for the people those businesses authorize to connect their accounts. The App is not intended for personal or household use or for anyone under 18.

2. Our agreement with Clients comes first

Our services to Clients are governed by a written agreement, such as our Master Services Agreement and the applicable Statement of Work (the "Client Agreement"). If these Terms conflict with a Client Agreement, the Client Agreement controls. These Terms add the rules that apply specifically to using the Website and the App.

3. Using WPrime Connect

3.1 Your link. We give each Client a personal WPrime Connect link. The link lists the networks the Client asked us to work on, and you can use it to connect accounts for 14 days. After that, the link page still shows the status of the accounts connected with that link and still lets you disconnect them. Keep the link confidential and share it only with people at your business who are authorized to connect your accounts. If you think someone else has your link, tell us and we will cancel it and send you a new one. A cancelled link stops working completely: it no longer opens the page or the dashboard, it ends dashboard sessions opened with it, and requests sent from the dashboard that are still waiting are cancelled. To disconnect accounts that were connected with a cancelled link, email privacy@wprime.studio.

3.2 Your authority. When you connect an account, you confirm that you own the account or are an administrator authorized by its owner to give WPrime this access, and that giving us access does not break any agreement you have with anyone else. For LinkedIn, the App connects only Pages on which the person connecting is a Super admin, and that person must act for the Client.

3.3 What you authorize. By connecting an account, you authorize WPrime to access and use the data and features that you approve on the network's permission screen, only to provide the services described in the Client Agreement and in the WPrime Connect section of our Privacy Policy. You sign in on the network's own page. We do not ask for or store your network passwords.

3.4 Dashboard, publishing and approvals. A valid WPrime Connect link also opens your dashboard, where you can see your connected accounts. The dashboard first opens from a link that is still valid for connecting, and it stays available for 90 days from the date the link was created, unless we extend it. If you chose the "Reports and publishing" option for an account, you can also send us requests from the dashboard. What you can request depends on the network:

  • Facebook Page: publish text, link and photo posts; edit and delete Page posts; reply to and hide comments.
  • Instagram: publish a single photo post; reply to and hide comments.
  • Threads: publish text and photo posts; reply to replies; hide replies.
  • LinkedIn Page: publish, edit and delete posts; reply to comments.
  • YouTube: reply to comments.
  • TikTok (when available): reply to and hide comments.
  • Pinterest (when available): create, edit and delete Pins on your existing boards.

The App does not publish or upload videos on any network. TikTok and Pinterest become available after each platform approves our app. Until then, your link page shows them as "Not available yet".

We carry out a request only after a WPrime team member approves it after confirming it with you. The only exception is WPrime's own test accounts in the demo organization used by platform reviewers, where requests are approved automatically. You remain responsible for the content you approve and for your accounts, including complying with each network's rules.

3.5 Disconnecting. You can disconnect an account at any time by pressing Disconnect on your WPrime Connect link page or in your dashboard. This works for accounts connected with that link, including after the 14-day connection period, but not after we have cancelled the link. For any other account, email privacy@wprime.studio and we will disconnect it for you. The account shows "Disconnecting" and the disconnection completes within minutes: we stop collecting data, delete our access token and, for networks that let applications revoke access, also revoke our access at the network. For Threads, LinkedIn, Pinterest and Facebook or Instagram accounts connected through a Meta business portfolio, our app may still appear in the network's settings until you remove it there, but our access token is deleted either way. Disconnecting may stop or limit the services that depend on that account.

You can also remove our access in the network's own settings. This stops our access, because the network rejects our token, but it is not the same as Disconnect: it does not by itself ask us to delete data we already hold. The exception is Facebook, Instagram and Threads: removing our app there sends us an automatic deletion request, and we act on it as if you had pressed Disconnect. That request cannot identify connections made through a Meta business portfolio, so for those, press Disconnect or email us. We check connections daily. If we find that access was removed at a network, we stop collecting data from that account and contact you to confirm whether you want us to delete the data we hold.

How long we keep data, including after you disconnect, is described in our Privacy Policy. Other ways to have your data deleted are on our Data Deletion page.

3.6 Availability and reconnecting. We work to keep the App available and connections working, but networks can change their features, limit access or revoke tokens at any time, and a connection may stop working. When that happens, our team is alerted and will contact you. Your link page also marks the account as needing attention and, while the link is valid for connecting, offers a Reconnect button. After the 14-day connection period you may need a new link from us to reconnect.

4. Acceptable use

You agree not to:

  • connect an account you are not authorized to connect, or use the Services to access data you are not entitled to;
  • share your WPrime Connect link publicly or with anyone who is not authorized by your business;
  • interfere with, probe, scan or test the vulnerability of the Services, or try to get around any security or access control;
  • use the Services to send spam or unlawful, infringing, deceptive or harmful content;
  • copy, scrape, resell or build a competing product from the Services; or
  • use the Services in a way that breaks any law or any network's terms.

We may suspend access to the Services if we reasonably believe you are breaking these Terms or that your use puts the Services, other Clients or a network relationship at risk.

5. Third-party networks and their terms

The App connects to services run by other companies. Your use of those services is governed by their own terms and policies, and they, not WPrime, are responsible for their services. By connecting an account you also agree to comply with the terms of that network, including:

WPrime is not affiliated with, endorsed by or sponsored by Meta, Google, YouTube, LinkedIn, TikTok or Pinterest. Their names and logos are their trademarks.

6. Your content and data

You keep all rights to your content and to the data in your accounts. You give WPrime a limited, non-exclusive license to access, copy, display, modify and publish your content and data only as needed to provide the services to you, for as long as we provide them. Our handling of personal information, including the service providers that process data from connected accounts, is described in our Privacy Policy.

7. Our property

The Services, including their software, design and text, belong to WPrime or its licensors. These Terms do not give you any rights to them except the right to use the Services as described here. Deliverables we create for Clients are governed by the Client Agreement.

8. Feedback

If you send us suggestions about the Services, we may use them without any obligation to you.

9. Fees

Using WPrime Connect is included in the services under your Client Agreement. We do not charge separately for it.

10. Changes to the Services and these Terms

We may change the Services, for example to add networks or follow changes in network rules. We may update these Terms; the "Last updated" date shows when. If a change materially affects Clients, we will tell them by email before it takes effect. If you keep using the Services after a change takes effect, you accept the updated Terms.

11. Disclaimers

Except as stated in a Client Agreement, the Services are provided "as is" and "as available". To the extent the law allows, WPrime disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Services or any network connection will be uninterrupted or error-free, or that any marketing result will be achieved.

12. Limitation of liability

To the extent the law allows, and except as stated in a Client Agreement: (a) WPrime will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from the Services; and (b) WPrime's total liability arising from the Services will not exceed the greater of one hundred U.S. dollars (US$100) or the fees you paid WPrime for the services in the three months before the event that gave rise to the claim. WPrime is not responsible for the acts or omissions of the networks, including changes to their APIs, outages or decisions to restrict accounts or content.

13. Indemnity

You will defend and indemnify WPrime against third-party claims arising from content you approved for publication, from accounts you connected without authority, or from your breach of these Terms, except to the extent the claim is caused by WPrime.

14. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, USA, without regard to its conflict-of-laws rules. Any dispute arising from these Terms or the Services will be brought only in the state or federal courts located in Cook County, Illinois, and you and WPrime consent to their jurisdiction. If a Client Agreement contains a different dispute clause, that clause controls for that Client.

15. Termination

You may stop using the Services at any time and disconnect your accounts as described in Section 3.5. We may stop providing the App to you when your Client Agreement ends or as described in Section 4. When your Client Agreement ends, we disconnect the accounts you connected through the App, or you can press Disconnect yourself. After an account is disconnected, we stop collecting data from it and handle the data we hold as described in our Privacy Policy. Sections 5 to 8 and 11 to 14 survive termination.

16. General

If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a right, we have not waived it. You may not transfer these Terms without our written consent; we may transfer them as part of a merger, acquisition or sale of assets. These Terms, together with any Client Agreement and our Privacy Policy, are the entire agreement between you and WPrime about the Services.

17. Contact

WPrime Web Solutions LLC, an Illinois limited liability company operating under the brand name WPrime Agency Mailing address: 222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654, USA Privacy, disconnection and data deletion requests: privacy@wprime.studio General questions: hello@wprime.studio · Phone: +1 (708) 887-3040

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