Data Deletion
Effective date: November 12, 2026 · Last updated: November 12, 2026
This page explains how to remove WPrime's access to your accounts and how to have the data we hold about you deleted. It applies to WPrime Connect, the application described at wprime.studio/apps/connect/ that you open through a personal link we send you, and to all other data held by WPrime Web Solutions LLC, an Illinois limited liability company operating under the brand name WPrime Agency ("WPrime", "we", "us"). Full details are in our Privacy Policy.
1. Disconnect an account you connected through WPrime Connect
Disconnecting is the fastest way to remove our access and start deletion. You can do it in two places:
- On your link page. Open the WPrime Connect link we sent you and press Disconnect next to the account.
- In your dashboard. Go to Accounts, open Disconnect next to the account, tick "I want to remove WPrime's access to this account" and press Disconnect.
What happens next:
- The account shows "Disconnecting" and we stop collecting data from it right away.
- Within minutes we delete our access token. On YouTube, TikTok, and Facebook and Instagram connected with a personal Facebook account, we also revoke our access at the network. On Threads, LinkedIn and Pinterest, and for connections made through a Meta business portfolio, WPrime Connect may still appear in the network's settings until you remove it there (Section 2). Our access token is deleted either way.
- We delete the data we stored from that account within the limits in Section 5.
Limits:
- Disconnect on the link page and in the dashboard works only for the accounts connected with that link. For any other account, email privacy@wprime.studio from your business email and we will disconnect it for you.
- A link connects accounts for 14 days. After that, the link page still shows the status of the accounts connected with it and still lets you disconnect them, unless WPrime cancelled the link.
- The dashboard first opens from a valid link and stays available for 90 days from the day the link was created, unless WPrime extends it.
2. Remove WPrime Connect in the network's own settings
You can also remove our access at the network. Our access then stops, because the network rejects our access token. On most networks this is not the same as pressing Disconnect: the network does not tell us, so it does not start deletion of the data we already hold.
| Network | Where to remove WPrime Connect | What we receive |
|---|---|---|
| Facebook and Instagram, connected with your personal Facebook account | Facebook → Settings & privacy → Settings → Business integrations → WPrime Connect → Remove | An automatic request from Facebook. We handle it like Disconnect (Section 3). |
| Facebook and Instagram, connected through a Meta business portfolio | Meta Business Suite or Business Settings → Integrations → Connected apps → WPrime Connect → Remove | Nothing that identifies your connection. Press Disconnect or email us to have data deleted. |
| Threads | Threads → Settings → Account → Website permissions → WPrime Connect → Remove | An automatic request from Threads. We handle it like Disconnect (Section 3). |
| YouTube and other Google services | myaccount.google.com/connections → WPrime Connect → Delete all connections | No notice. See below. |
| Me → Settings & Privacy → Data privacy → Other applications → Permitted services → WPrime Connect → Remove. We also lose access to a Page when you stop being its Super admin. | No notice. See below. | |
| TikTok (when available) | Settings and privacy → Security → Manage app permissions → WPrime Connect → Remove access | No notice. See below. |
| Pinterest (when available) | Settings → Security and logins → Connected apps → WPrime Connect → Revoke access | No notice. See below. |
When a network does not notify us, we find out through our daily check of each connection. When we see that our access was removed, we stop collecting data from that account and contact you to confirm whether you want us to delete the data we hold. For YouTube, we delete it within 30 days after you revoke access in your Google account, even if we do not hear back from you. To have data deleted without waiting, press Disconnect (Section 1) or email privacy@wprime.studio (Section 4).
TikTok and Pinterest become available in WPrime Connect after each platform approves our app. Until then, the link page shows them as "Not available yet".
3. Requests sent through Facebook and Threads
If you connected Facebook or Instagram with your personal Facebook account and then remove WPrime Connect in your Facebook settings, or ask Facebook to request deletion of your data, Facebook sends us that request automatically. You do not need to contact us. Removing WPrime Connect in Threads works the same way.
- We find the connections made with your account, stop collecting data from them and delete our access tokens, usually within minutes.
- For a deletion request, Facebook shows you a confirmation code and a link to a status page at connect.wprime.studio/legal/data-deletion/ followed by your code. The status page shows when we received the request, when our access was removed, and the date by which the data we stored from that account will be deleted (within 30 days). Once the data is deleted, it shows the actual deletion date instead.
- If we find no connection made with your personal account, the status page says so.
- A request from Facebook cannot identify connections made through a Meta business portfolio. For those, press Disconnect (Section 1) or email privacy@wprime.studio and we will find and delete them.
4. Ask us by email
For any other request, or to have data deleted while an account stays connected, email privacy@wprime.studio with the subject "Data Deletion Request". Please include:
- your name and the business you represent, if any;
- the network and the username, Page or channel, or a link to it; and
- the email address or phone number you used with us.
We acknowledge your request within 5 business days. If we need to confirm that the account is yours, we will tell you how, for example by asking you to send a short message from that account. We delete the data from our active systems within 30 days after we receive your request, or after you confirm your identity if we needed to verify it, or within the shorter period in Section 5 where one applies (for example 7 days for YouTube and 10 days for LinkedIn), and we email you to confirm what we deleted. If the law requires us to keep some information, we will tell you what and why.
You can make this request even if you never connected an account yourself, for example if you commented on a post of a business that works with us. See also Section 14 of our Privacy Policy.
5. What we delete and when
These limits apply to accounts our clients connect through WPrime Connect. WPrime Agency's own social media accounts are covered by Section 7 of our Privacy Policy. The full rules, including how long we keep data while an account is connected, are in Section 6.12 of our Privacy Policy.
| Network | When we delete the data after you disconnect, ask us to delete it, or stop using our services |
|---|---|
| Facebook, Instagram and Threads | Within 30 days |
| Meta ad accounts | Kept while we work together and need it for our services; deleted within 30 days after you disconnect the ad account or ask us to delete it |
| YouTube | Within 7 days after you disconnect on your link page or dashboard, or we disconnect it at your request; within 30 days after you revoke access in your Google account |
| All LinkedIn data stored for your Page within 10 days | |
| TikTok (when available) | Within 30 days |
| Pinterest (when available) | Within 30 days. While the account is connected, Pins, boards and statistics we show you are kept in a temporary cache for no more than one hour. |
Deletion covers the data we stored from that account: its content, comments and statistics, the dashboard's cache, the requests sent through the dashboard, and the AI-generated tags and analysis we made from that data. Reports we already delivered to you belong to you; we keep our copies with the client records described in Section 12 of our Privacy Policy, except where a network's rules require deletion.
The limits above apply to our active systems. Our platform database is backed up nightly in encrypted form, and deleted data can remain in those encrypted backups until they expire as described in Section 12 of our Privacy Policy. We never restore backups to use deleted data.
Deleting data we hold does not delete anything on the network itself. To delete your posts, comments or account on a network, use that network's own tools.
6. Contact
WPrime Web Solutions LLC, an Illinois limited liability company operating under the brand name WPrime Agency Mailing address: 222 W Merchandise Mart Plaza, Suite 1212, Chicago, IL 60654, USA Privacy and deletion requests: privacy@wprime.studio · Other questions: hello@wprime.studio